The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success Review

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The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success ReviewMarcia Hughes and James Terrell truly understand what it takes to develop emotional intelligence in groups. This is a magnificent tool for Coaches, Team Building Practitioners and Leaders who work with teams. The Seven Step approach is insightful, easily understood and a tool that would deliver results. I recommend this book to anyone who wants to maximize the performance of teams.
William B. Sutherland, ACC MBA MAOD PMP, President of the Sutherland Group, Executive Coaching, Leadership Development and Management ConsultingThe Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success Overview"Finally, a resource....guide...roadmap....to help team members and team leaders alike understand what it takes to function as a high performing team, how doing so can personally enrich your life, and why it's critical for organizations to function only in this way. The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high performing teams. Marcia Hughes and James Terrell show us that it's possible!"—Suzanne Kirk, SVP, Branch Service Center, Bank of the West
"We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors!"—Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM
"Marcia Hughes' and James Terrell's latest book, The Emotionally Intelligent Team, is a 'must read' for every school district, business and organization that wants to ensure high functioning and productive teams. Based on solid research, this easy-to-read book describes the seven social emotional skills necessary for effective teams, and includes practical strategies any team leader can use to develop and maintain an emotionally intelligent team. Marcia's and James' book has been of tremendous value to the work of the senior administrative team in our school district!"—Linda Fabi, Director of Education, Waterloo Region District School Board
"Marcia and James provide a good lens for the way people view others in a team environment. This insight, when combined with measuring one's own EQ through a test such as the Emotional Quotient inventory (EQ-i ®), provides a powerful lever for improving team performance."—Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author of the best seller The EQ Edge: Emotional Intelligence and Your Success and author of Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization
"Discovering ways to strengthen teams in an organization can lead to impressive improvement in morale, engagement, productivity, and results. The Emotionally Intelligent Team will help any team take practical steps toward greater collaboration and effectiveness."—Brian Twillman, EPA Training Officer & Organization Development Specialist, Lead Author EPA's Team Leader Resource Guide US EPA - Office of Executive Services, Office of the Administrator
"The most important issue in our networked world is teamwork across levels and boundaries. This masterful work offers a completely new perspective, bringing the power of emotional and social intelligence through engaging insights, exercises and stories to high performance teamwork - creating the opportunity for potentially extraordinary results that are seamless, dynamic, and productive."—Eileen Rogers, Global Director, Leadership Excellence Programs, Deloitte
In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally intelligent team (ESI) members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams.

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Reorganize for Resilience: Putting Customers at the Center of Your Business Review

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Reorganize for Resilience: Putting Customers at the Center of Your Business ReviewIn his timely book, Gulati provides CEOS and managers with a wakeup call and a practical tool kit they can use to re-organize their firms to thrive in increasingly turbulent economic conditions. The issues discussed in this book are of importance for small, large and even non-profits. Gulati has done an excellent job of writing in a very readable style that I believe will benefit many firms that are seeking ways to survive and thrive.
The core message of this book is that only those firms attain resilience that are truly able to place their customers at the center of their enterprise. However, implementing this strategy is not easy for most firms. Gulati notes that many of the firms which believe that they are customer centric by virtue of going through the motions of traditional market research may actually be deluding themselves. Even when they do solicit ideas from their customers, they do so through the lens of their products as their focus remains on how the customer experiences their products. Further, most firms get caught up in their day to day operations and processes and forget to keep the customer at the center of their enterprise. Unfortunately, customers "become after thoughts" because firms become distracted and blinded by the rigidity of their internal architecture.
Based on qualitative and quantitative research, Gulati explains that while many firms get locked in self-erected silos and thick internal walls, some firms thrive while embracing brutal competition and demanding customer. What distinguishes these firms?
To answer this critical question, Gulati distills lessons from a broad array of firms. He explains that the key differentiator of these successful firms is not just their curiosity and engagement with their customers and their problems, but the ability to actually turn some of those insights into action.
To achieve this high degree of "customer-centricity" Gulati advises firms to dismantle their rigid "inside-out" organizational architecture and adopt a customer focused "outside-in" mind set with an intense focus on understanding and serving the needs of their customers. Putting the customer in the driver's seat can be accomplished only by radical reorganization. This in turn comes about from their capacity to effectively coordinate the appropriate organizational, human, and social resources for creating products and services that satisfy the real needs of their customers. By becoming nimble and flexible, firms can foster "resilience" to achieve competitive advantage for thriving under adversity.
The book not only provides an answer to the WHY of resilience but also the HOW. Gulati peels away multiple layers to demystify the operative mental models as well as the structural and social architecture of exemplary resilient firms. He explains the features and processes that are related with the five key levers that need to be engaged in reorganization. The five levers are: coordination, cooperation, clout, capability and connection.
I particularly appreciated Gulati's efforts to simultaneously highlight the structural, human, and relationship aspect of each lever. Most important, he provides clear and practical guidance on how to appropriately engage these levers to achieve resilience and customer centricity.
This book is not recommended for leaders who wish to undertake incremental changes. Gulati is blunt in his assessment and advice. While acknowledging that creating resilient organizations is not impossible, he cautions that it is not easy because it requires long term perseverance and consistent effort. He also notes that re-organization can be fraught with heightened concerns and operational chaos. But the eventually rewards can be dramatically positive. Thus, he cautions leadership to be prepared to invest considerable energy in creating companywide commitment.
Since any organizational transformation journey must begin with honest self assessment, I suggest that CEO's and leaders read this book first. After taking a hard look and reorienting their personal mental models, they should require their entire staff to read it. They should then use this book to initiate an honest conversation within their organizations and start preparing their blue prints for achieving "customer-centricity".
Reorganize for Resilience: Putting Customers at the Center of Your Business OverviewIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they re customer-focused, but they don t deliver solutions to customers thorniest problems. Why? Because they re stymied by the rigid silos they re organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati explores the five levers of resilience: Coordination: Connect, eradicate, or restructure silos to enable swift responses. Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. Clout: Redistribute power to bridge builders and customer champions. Capability: Develop employees skills at tackling changing customer needs. Connection: Blend partners offerings with yours to provide unique customer solutions.Authoritative and practical, Reorganize for Resilience helps you walk the walk, not just talk the talk, of customer-centricity jump-starting a virtuous cycle of profits, growth, and competitive advantage.

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Practicing Organization Development: A Guide for Leading Change (J-B O-D (Organizational Development)) Review

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Practicing Organization Development: A Guide for Leading Change (J-B O-D (Organizational Development)) ReviewThis book is a tremendous resource for organizations seeking long-term success in a growing and changing marketplace. Based on years of experience with a wide variety of companies in a cross section of industries, Kesler and Kates provide a clear and concrete guide for organization design that is both relavent and valid. They illustrate a concrete guide for achieving business strategy through innovative organization design that builds better, more effective resource teams and enhances capabililities to compete. It is a practical roadmap that is prescriptive but adaptable. Thoughtful and well-written, this is a must read for organizations of all kinds.Practicing Organization Development: A Guide for Leading Change (J-B O-D (Organizational Development)) Overview
Essential resources for training and HR?professionals

Practicing Organization Development
A Guide for Leading Change
William J. Rothwell
Jacqueline M. Stavros
Roland L. Sullivan
Arielle Sullivan
Editors
Third edition
Practicing Organization Development, Third Edition
Building on its reputation as the most practical, comprehensive, useful, and clearly written handbook on organization development (OD), this new edition of Practicing Organization Development has been thoroughly revised updated to reflect the most recent developments in the field. With contributions from leading OD practitioners and scholars, the book includes a review of the core elements of OD that offers new information on a variety of topics such as leadership transformation and development, questions of inquiry, multi-level strategic change, global compact, positive states of organizing, and OD's role in creating a structure of belonging.
Praise for the Third Edition of Practicing Organization Development
"Nowadays a good roadmap is needed to navigate all the roads and this book does a great job of telling the reader of the variety of destinations that can be reached and how to reach them . . . .this book is as complete a compendium on what OD is and can be as is currently available."-Dr. Edgar H. Schein, Sloan Fellows Professor of Management Emeritus, MIT Sloan School of Management
"Many of our organizations are in a crucible. Crucibles are utterly transformational experiences from which one emerges either hopelessly broken or powerfully emboldened to learn and lead. This book is a bright signal of what our change field has to assist you to become successful and make a difference in all you do."-Dr. Warren Bennis, professor and founding chairman of The Leadership Institute at the University of Southern California
William J. Rothwell is professor of human resource development of Learning and Performance Systems on the University Park campus of The Pennsylvania State University. He is author and editor of more than 60 books, including the bestselling Mastering the Instructional Design Process from Pfeiffer.

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