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The Handbook of Dispute Resolution ReviewWhile working my way through this collection over the past three weeks I've come to the conclusion that it's a must have for anyone in the field of conflict management, whether you're an attorney, mediator, ombudsman, judge, arbitrator, HR professional, or a frequent negotiator in any line of work. It would also be an excellent reference resource for academics in the fields of law, business, public affairs, planning, foreign affairs or peace studies.I use the techniques of mediation and negotiation frequently in my work as a management consultant and I'm very impressed by this work. Granted, the $75 price tag is a bit steep, but after just three weeks it's become one of my favorite and most frequently used conflict reference works, along with "Getting to Yes" and "Mind and Heart of the Negotiator."
What sets this volume apart is its comprehensive coverage of dispute resolution, from the history to the various forms and practices that have developed over the past thirty years, including negotiation, mediation, arbitration, and ADR. One of the things I really like is that the editors have collected a broad range of original essays on so many topics, including a number of emerging fields such as on-line dispute resolution, victim-offender mediation, and a chapter on dispute resolution in schools (which happened to be a great find for me as a friend and I are currently exploring the creation of a school mediation program for public schools in Austin).
A few of the other chapters that I really enjoyed were Carrie Menkel-Meadow's history of dispute resolution, Dan Shapiro's essay on emotions and negotiation, and Hannah Riley Bowles' chapter on dispute resolution and leadership. There's something of interest in every chapter I've read (although I haven't read every one), and the diversity of topics covered has sustained my interest through many evenings of reading.
I give a lot of credit to the editors for collecting original chapters from just about all of the big names in the field, with the exceptions of Fisher, Ury, Thompson and Shell. You can't win `em all, but this is still a very impressive collection. Most importantly, it's a tremendous amount of knowledge distilled into one book. I'm not aware of a comparable reference guide on dispute resolution that even comes close.The Handbook of Dispute Resolution OverviewThis volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.
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