Showing posts with label business process management. Show all posts
Showing posts with label business process management. Show all posts

White Space Revisited: Creating Value through Process Review

White Space Revisited: Creating Value through Process
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White Space Revisited: Creating Value through Process ReviewIn 1990, after decades of work helping companies improve their business processes, Geary A. Rummer joined with his business partner, Alan Brache to publish Improving Performance: How to Manage the White Space on the Organization Chart. The book proved a seminal event in the development of the business process movement, still sells, and is often known as the "white space" book. The "white space" referred to in the title is the space between the departmental silos one finds on any organization chart - and the way on manages them is by defining business processes that flow across the various silos to produce and ultimately sell the organization's products and services.
This new book was written by Geary Rummler, his long time colleague, Alan Ramias and his son, Rick Rummler over the course of the past two years to provide an update on what they have learned since the first book was published in 1990. Given Rummler's importance in shaping the thinking of so many, this publication of this update will necessarily be a major event.
To my way of thinking, Geary Rummler was always the performance analysts' performance analyst. He didn't promote himself in the way that others did and was never as well known to the general public as process gurus like Edwards Deming or Michael Hammer. On the other hand, over the course of his career, he has done more to influence the way process improvement work is actually done today than anyone else I know. The quality control community owes the emphasis on defining processes at the core of Six Sigma to Geary's work at Motorola. Similarly, the IT community owes their current swimlane-based, customer-focused BPMN diagrams to Geary's efforts to create flow diagrams that business people could easily understand. And we all owe Geary thanks for his relentless emphasis on process change that improved corporate and human performance.
Over the years Improving Performance has been a bible to many process practitioners. Reviewers have consistently said that it was the best book to give to business mangers who were looking for an introduction to process. Predictably, this new book, summarizing Geary Rummler's latest thinking about process analysis, process management, and organizational performance, will be widely read by new managers who are trying to make their organizations more process centric, and by today's process practitioners who are trying to figure out how to fit all the various technologies together into a whole.
I was proud to be asked to write the Foreword to this book and recommend it to anyone who wants a comprehensive introduction to what process and performance improvement is all about.White Space Revisited: Creating Value through Process OverviewWhen Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence.
White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book's time-tested methods, models, tools, and guidelines serve to align people, process, and technology
White Space Revisited includes information on a wealth of vital topics and
Describes the difference in impact of focusing on single processes vs. large scale improvements
Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management
Offers a detailed methodology for strategic and tactical process definition and improvement
Spells out how to leverage the power of IT to optimize organizational performance
Shows how to integrate the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group


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Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture (International Handbooks on Information Systems) Review

Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture (International Handbooks on Information Systems)
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Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture (International Handbooks on Information Systems) ReviewThis is really the most comprehensive and up-to-date source on BPM I have seen so far. All top shots are in there, such as Michael Hammer, Tom Davenport, Paul Harmon, Andrew Spanyi and Geary Rummler, just to name a few. I particularly like the scope that really goes beyond "old school BPM" incorporating a wider range of BPM elements such as "strategic alignment", "governance", "people and culture" in addition to more elements such as "modelling methods" and "process-aware information systems" which are also covered. All in all, great read and very recommended!Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture (International Handbooks on Information Systems) OverviewBusiness Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

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Rediscovering Value: Leading the 3-D Enterprise to Sustainable Success Review

Rediscovering Value: Leading the 3-D Enterprise to Sustainable Success
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Rediscovering Value: Leading the 3-D Enterprise to Sustainable Success ReviewI have been a Rummler fan (including the current PDL group) since I was first exposed to his thoughts in the mid-1990s. Geary and his comrades had/have a unique way of describing what SHOULD be done in process design, management and improvement. Does this new book break new ground - no, not in terms of process design and improvement; but I don't think it was intended to. This book is meant for the senior leaders of an organization and describes how processes should be managed both individually and as a collective system. The senior leaders are the ones who most need to understand this philosophy and change how they view and manage their organizations. This book should be required reading for ALL senior executives and managers.
The authors make crystal clear at the beginning of this book that this book is not intended for "users" (or process analysts as I believe they describe them). They wrote this book aimed clearly at the top level management of organizations. I believe their intent was that organizations should use this book and their preceding book (White Space Revisited) as a complementary pair. This book attempts to define WHY organizations must change and then defines how the new management structure and processes would work. If anything, this is the book that was always missing. Process management is the hard part and process management has never been adequately defined or described by any author I am familiar with. The process analysts level people are not the ones who need to change - it is the management level - and this book is written specifically for that level!
I was thoroughly satisfied (and, in fact, delighted) with this book. I intend to try to get my organization to purchase copies for all of our senior leaders. If that doesn't succeed, I at least intend to buy and give one to my boss and his boss (at my own expense - I think it is well worth the money). I highly recommend this book - but not for process analysts/workers - as a wedge to use into management. You'll be more than compensated for purchasing this book if you get even one senior level executive to think differently with regard to process management.
Rediscovering Value: Leading the 3-D Enterprise to Sustainable Success Overview"To paraphrase a number of philosophers, the major challenge any executive or manager (and especially any CEO) faces is that his or her experience of the reality of the organization is not the same as the reality itself. How then does an executive: 1) develop a more accurate and complete representation of the organization, 2) identify critical business issues and improvement opportunities across this system, 3) design a way forward, and 4) install the feedback and measurement mechanisms necessary to ensure the organizational system delivers the performance and stays on course? This is where this book comes into its own."-- Michael DeNoma president and CEO, Chinatrust Commercial Bank
"Every CEO (or executive managing a business) should read and understand Rediscovering Value if they want to effectively lead and manage their company. Leading a company without an understanding of the value and resource dimensions and how to manage them is like flying an airplane without a navigation system. The team at PDL has done an unbelievable job of describing the principles of an organization and how to effectively organize, lead, and manage the enterprise. Our company used PDL's systems approach to planning and managing and it was like turning on the lights in a dark room. Our people became process- and work-focused and morale improved dramatically as we moved away from the silo approach of running a business. Rediscovering Value is a must-read for any executive."-- Steve Hassenfelt CEO, Granville Capital, Inc.
From author of the acclaimed Improving Performance, an exploration of the concept of Value Management and technology, comes the next step resource that introduces the transformation model. Rediscovering Value gives a preliminary description of the SOE phase, and covers the dimensions of the model. The book dissects each phase of the model, and describes what is accomplished along each dimension, the criteria to reach the next phase, and the key challenges of each phase (Stabilize, Optimize, Exploit in detail). It lays out the success factors for effective process design, improvement, and management.

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