Showing posts with label business leadership. Show all posts
Showing posts with label business leadership. Show all posts

Creating a Culture of Competence Review

Creating a Culture of Competence
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Creating a Culture of Competence ReviewThe book contains numerous bits and pieces of advice, insights, and analyses on how to handle personal competencies, a person乫s traits and characteristics that help the individual become successful at performing their jobs. It is particularly useful with the tools and guidelines derived from the author乫s experience in the field of human resource management, i.e. headhunting.
It fails to provide any integrated view of how these ideas can be leveraged to create an organizational competence. For example, there is a very brief discussion of whether competency assessment should be linked to compensation, with a general list of pros and cons, and the answer is, 乬it depends on the organisation.乭 To adequately deal with this issue, we need at least a minimum understanding of the value of a 乬culture of competence乭 against those of alternative corporate cultures that place less emphasis on personal competencies than on other factors such as management control, cooperation, and competition.
I recommend the book for those seeking a practical understanding of personal competency management, but not for those seeking to 乬create a culture of competence.乭 The book only partially delivers on its stated promise, but remains useful for the hands-on guidance it contains.Creating a Culture of Competence OverviewCompetence-and its role in achieving peak performance-remains one of the hot issues in business today. Yet it's not enough for individual leaders, managers, and employees to demonstrate personal competencies. Rather, an entire organization must be unified to create a culture of competence. This culture can then be passed along to succeeding generations of employees who will continue to contribute to, and strengthen, a company's future.In Creating a Culture of Competence, Michael Zwell provides a bold, prescriptive approach to achieving organizational success through improved individual and group job performance and satisfaction. He clearly defines those core qualities that lead to peak performance, then illustrates, step-by-step, how companies can identify and develop individual leadership, managerial, and employee competencies for maximum personal and organizational benefit.Based on years of personal experience and research, Creating a Culture of Competence expertly combines behavioral theory with solid business practice to create positive organizational change. You'll discover how to:* Use vision and competencies for cultural transformation* Create competency models* Implement competencies in selection and performance managementYou'll learn what really makes an organization successful . . . understand how HR's role is becoming central to building a high-performance organization . . . find out what technologies are being used to change corporate culture . . . then combine these elements to create a highly effective, competency-based organizational strategy.Creating a Culture of Competence offers a blueprint for hiring, developing, and retaining a superior workforce. By encouraging individuals to realize their potential, then motivating them to work in concert, you can lead your organization to reach its objectives . . . and get superior business results.

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The Leadership Challenge, 4th Edition Review

The Leadership Challenge, 4th Edition
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The Leadership Challenge, 4th Edition ReviewI am convinced that Jossey Bass will publish anything. I don't necessarily disagree with the material, however, it would make a better magazine article rather than a 400-page book. The authors go to an embarassing extreme in order to stretch the material out. See how I just used two sentences to make a single point? Annoying, right? This book uses pages and pages to illustrate rather pedestrian concepts. Ugggh!The Leadership Challenge, 4th Edition Overview

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Leadership by Design Review

Leadership by Design
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Leadership by Design Review"In today's changing business environment, traditional processes for developing leadership talent are in such a state of flux that a new vocabulary is emerging."Albert A. Vicere and Robert M. Fulmer write, "There is a little interest in the old mainstay term 'management development'. Managers today are often viewed as bureaucrats whose major function is to create complexity and preserve the status quo. 'Executive education' is a more desirable term, but in today's flatter, more networked organizations, there is a less demand for 'executives', often viewed as aloof and removed from the realities of the competitive marketplace. And the word 'education' connotes the esoteric contemplation of academic issues, a process at odds with today's fast-paced business environment. There does seem to be great interest in the term 'leadership development', which characterizes processes for identifying and developing exceptional people capable of moving an organization into the twenty-first century. Although developing tomorrow's leaders is a critical concern for most organizations, equally important is the need to create new structures and processes that will enable the organization to effectively compete in a rapidly changing, global economy. Rather than viewing these two concerns as separate challenges, benchmark organizations from around the world have begun to combine them in an expanded developmental focus which we call 'strategic leadership development'.This focus blends traditional executive education activities with management, leadership, and organizational development techniques to create hands-on, real-time learning laboratories within organizations, which facilitate concontinuous learning, continuous knowledge creation, and organizational competitiveness. This book focuses on the challenge of strategic leadership development-what it is, how it arose and is evolving, and how it is being addressed today" (from the Preface).
In this context, Albert A. Vicere and Robert M. Fulmer :
* discuss several critical ideas that are fundamental to their thinking, including the nature of strategic leadership and the concept of a learning organization.
* describe the traditional paradigm for leadership development, and discuss today's challenges to this traditional way of thinking, and hence describe how organizations are refocusing their leadership development efforts to better develop their pool of strategic leadership talent.
* discuss how strategically focused leadership development processes can help build sustainable organizational competitiveness.
* discuss the nature of new paradigm for effective organizations, how it operates, and how it relates to the evolving approaches to leadership development.
* present a systems model for strategic leadership development to illustrate the major forces shaping the behaviors and outcomes within the field.
* discuss the nature of various techniques and methodologies for leadership development and present a framework for selecting among them.
* compare internal and external strategic leadership development programs, and through case study analyses of university-based general management and company-specific programs define the strengths and weaknesses of each approach.
* present the processes for selecting and managing providers of strategic leadership development.
* discuss assessment and evaluation techniques.
* present six leading-edge examples of new paradigm approaches to leadership development.
* present the seven core elements of strategic leadership development process/'seven Pc' to illustrate the evolution of the field from the past, through today's transition state, to the future.
I highly recommend this invaluable study to all executives and HR practitioners.Leadership by Design OverviewWith an emphasis on real-world tools and guidelines, this text presents a comprehensive review of late-1990s thinking on leadership and of the major literature on leadership development.

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Motivate Like a CEO: Communicate Your Strategic Vision and Inspire People to Act Review

Motivate Like a CEO:  Communicate Your Strategic Vision and Inspire People to Act
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Motivate Like a CEO: Communicate Your Strategic Vision and Inspire People to Act ReviewI figured since I am a CEO, I should figure out how to motivate like a CEO so I read the book called, "Motivate Like A CEO Communicate Your Strategic Vision and Inspire People to Act!" by Suzanne Bates.
The first chapter resonated a lot with me. The gist of the message is summarized by one of the quotes, "Purpose is necessary, critical to a happy, healthy, and successful life". The message is that purpose is essential for motivation. The challenge is that people are motivated by different things. People work for a pay cheque but they live for a purpose. The first step in leading an organization is to be in touch with your own purpose.
The second chapter talks about the eight principles of motivating others through communication. In her previous book, Bates wrote "Speaking Like a CEO" and much of her topic was on communications. This book further re-emphasizes that with eight principles which include:
1) Begins with you -- your purpose and passion.
2) Communicate a clear powerful mission.
3) Learn what motivates people.
4) Make personal connections with others.
5) Make the conversation about them (like Stephen Covey's first law -- Seek first to understand).
6) Praise recognize and reward.
7) Walk the talk.
8) Empower people (I am big on this one. I don't believe any organization is scaleable unless people are empowered to do the right thing). Any leader is very limited if they expect to control and do everything themselves.
The book has exercises on how to discover your purpose; how to connect with people to purpose; link the what with the why, etc.
The book absolutely needs to be written. It is clear that good leaders need to inspire people and the book gives a lot of the reasons why they need to be inspired and some examples on how some people were inspired. I think in some cases it is harder to put into action some of the ideas in real-life.
I found the book to be an easy read and very well laid out. I like the summaries at the end of the chapters and you could read just the insert boxes to understand the book.
It is a good, well written book for any leader.
Motivate Like a CEO: Communicate Your Strategic Vision and Inspire People to Act Overview
"An exciting read, you won't want to put Motivate Like a CEO down until you've mastered all of its secrets!"Marshall Goldsmith, New York Times bestselling author of What Got You Here Won't Get You There

"Motivated leaders are rare, yet everyone seeks to become one. The greatness of this book is that it breaks down the process by giving you the ideas and the tools to motivate and inspire yourself first, and then others second. If you're in a leadership position or hoping to get to the next level, make the decision to buy this book, study this book, and put it into practice."-Jeffrey Gitomer, author of The Little Red Book of Selling
The most successful leaders seem to possess a remarkable gift for inspiring and motivating people. They are not only hard workers who possess great business minds; they rally others to drive forward with a powerful, common vision. Motivate Like a CEO demonstrates how leaders at every level can develop this skill and use it to bring their teams together around a common purpose.

In this follow-up to her bestselling Speak Like a CEO, Suzanne Bates explains how you can become a powerful force of influence within your organization and position your company for greatness. You'll learn how to translate simple, effective concepts into brilliant execution; get people working together on the highest priorities; and align warring factions to channel energy into the efforts that make your company profitable.

Inside, you'll discover secrets to generate excitement all the way down the line to achieve superior results. Real-world stories of leaders who have transformed their organizations will inspire you to move your own organization to a position of strength. And, you'll find helpful, easy-to-follow advice on how to communicate ina way that inspires people to act.

Motivate Like a CEO teaches you how to:
Inspire people to embrace and share your vision
Speak with energy and confidence in tough situations
Turn challenges into opportunities
Get your team engaged, in the loop, and tracking real results
Make time in your schedule for sharing your message of motivation throughout your company

Even a well-positioned, strategically sound company will fail if its messages and focus are not clear. Successful leaders must be able to move the strategic plan from words on paper into the hearts and minds of the people who make it happen.

Motivate Like a CEO can help you significantly improve bottom line results, create a happier, more unified team of people, and allow you to leave a legacy of leadership.


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Grace Hopper and the Invention of the Information Age (Lemelson Center Studies in Invention and Innovation series) Review

Grace Hopper and the Invention of the Information Age (Lemelson Center Studies in Invention and Innovation series)
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Grace Hopper and the Invention of the Information Age (Lemelson Center Studies in Invention and Innovation series) ReviewThis is a great book. While it is from an `Academic' press, it is not at all pedantic or overbearing. In fact, it is a fascinating story of Grace Hopper and the amazing contribution that she and her team made to the development of computers. It also provides an insight into that development unlike any other. The fascinating aspect of this is that much of what we do today - from flow charting to debugging had to be invented and it was - by Howard Aiken and Grace Hopper. If you are at all interested in understanding the amazing tale of our computer development and the amazing impact that Grace Hopper had on that development, this is a must read!Grace Hopper and the Invention of the Information Age (Lemelson Center Studies in Invention and Innovation series) OverviewThe career of computer visionary Grace Murray Hopper, whose innovativework in programming laid the foundations for the user-friendliness of today'spersonal computers that sparked the information age.

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Never Get a "Real" Job: How to Dump Your Boss, Build a Business and Not Go Broke Review

Never Get a Real Job: How to Dump Your Boss, Build a Business and Not Go Broke
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Never Get a "Real" Job: How to Dump Your Boss, Build a Business and Not Go Broke ReviewI purchased this book on the recommendation of Peter Shankman via his Help a Reporter e-mail blast. I read the sample, read the reviews and thought that this would be one of those "must have" books for entrepreneurs.
I plowed through the first half but grew tired of Gerber's "get tough" attitude/lecturing. Gerber is not quite bloviating but his voice is pretty close. Luckily the second half of the book is much better. It's filled with useful lists of resources that you can probably find on Google using the right search terms* -- but it's nice to have them collected in one place.
This book is probably great for someone who just graduated from college and doesn't have a job. Although, if you've got a very limited budget, I might recommend The Zen of Social Media Marketing and -- perhaps -- Smarter, Faster, Cheaper: Non-Boring, Fluff-Free Strategies for Marketing and Promoting Your Business (another Shankman recommendation) as better choices for your buck. I can't fully recommend the latter, however, until I have finished reading it, Keep your eyes posted for the review....
*I only added the remark about Google because Gerber always stresses that you shouldn't pay for something that you can find on Google for free.Never Get a "Real" Job: How to Dump Your Boss, Build a Business and Not Go Broke OverviewYoung serial entrepreneur Scott Gerber is not the product of a wealthy family or storied entrepreneurial heritage. Nor is he the outcome of a traditional business school education or a corporate executive turned entrepreneur. Rather, he is a hard-working, self-taught 26-year-old hustler, rainmaker, and bootstrapper who has survived and thrived despite never having held the proverbial "real" job.In Never Get a "Real" Job: How to Dump Your Boss, Build a Business, and Not Go Broke, Gerber challenges the social conventions behind the "real" job and empowers young people to take control of their lives and dump their nine-to-fives—or their quest to attain them.Drawing upon case studies, experiences, and observations, Scott dissects failures, shares hard-learned lessons, and presents practical, affordable, and systematic action steps to building, managing, and marketing a successful business on a shoestring budget.The proven, no-b.s. methodology presented in Never Get a "Real" Job teaches unemployed and underemployed Gen-Yers, aspiring small business owners, students, and recent college graduates how to quit 9-to-5s, become their own bosses, and achieve financial independence. Q&A with Author Scott Gerber The title of your book is 'Never Get a Real Job," but are you suggesting that there's an entrepreneur in everyone? Millennials are no longer beneficiaries of the hand-out, resume-driven society of old. Boomers and Gen Xers need to stop training Gen Y to believe that the mantra of ‘work hard, get good grades, go to school and get a job' that they were told to buy into, is alive and well. It's not - it's dead - and now it needs to be buried for good. Fact: there are over 81 million young people unemployed worldwide. And this number does not account for the tens - if not hundreds - of millions more that are underemployed. It's becoming more and more apparent that in today's world, young people will need to create a job to keep a job. Millennials need to re-train themselves to become self-sufficiency experts capable of generating their own incomes. I truly believe everyone can become entrepreneurial and partner with individuals whose strengths fill in gaps and weaknesses. The key is for us to stop thinking 'Facebook" and start thinking about practical, nuts-and-bolts, income-generating, on-the-ground businesses. When we finally turn that corner, Gen Y will truly become the most entrepreneurial generation in history. How should young entrepreneurs go about determining if their 'passion" can become a scalable business? The Hollywood-esque scene for most young entrepreneurs, where two guys are sitting at a bar, write their idea on a napkin and then proceed to build a gazillion dollar business is fiction - at least for 99.9999% of us. In truth, every entrepreneur needs to have a gut-check moment. They shouldn't simply 'believe" their idea will work as a business and get started. Rather, they need to prove it to themselves, poke holes in it, determine if it can generate real revenues - as well as how fast those revenues will start rolling in - and be able to defend their assumptions to their harshest critic. I know my detractors will mention 'revolutionary" and 'game-changing" companies such as Facebook and other Silicon Valley darlings that went on to raise millions, get acquired for billions, or go public. However, I would never advocate to young entrepreneurs, especially in our current economy, that jumping right into a business on passion alone is an advisable way to start a business. What made you want to be an entrepreneur? The thought of working for someone else gave me chills. Office politics, dress down days, cubicle life, water cooler rants, a lack of real decision making ability--they all made me want to reach for Vodka and a bottle of Xanax. If I was going to fall flat on my face or go bankrupt, it certainly wasn't going to be because I let myself end up in a position where I could be underpaid or downsized without any warning. "Real" jobs, and the quest to attain one in the first place, didn't make sense for me--and they especially don't make sense now in the new, post-recession economy. I found all the arguments that "real" jobs are stable and secure to be ludicrous. After all, how stable and secure is ANYTHING that you don't control, own or have a real say in? And with ever-growing rises in outsourcing, globalization, on and offline educational institutions, and recessions, I know I absolutely made the right decision and have absolutely no issue telling others they should do the same in order to take control of their lives and financial futures. Jobs are not going to materialize out of thin air just because politicians say they can make it happen. The only job that is remotely safe for young people in this new economy is one of their own creation and design that they own and control. However, even though we live in a world of an over abundance of collegiate institutions, enhanced automation, increased globalization, and ever-growing outsourcing options, Gen Y is still being force fed that this age-old "send out resumes to get a job" is still relevant and applicable to today--when the reality is that this notion is anything but the actual reality. Yet there hasn't been any real action. Just empty promises and words from politicians and pundits. Nor has there been any sort of helping hand to teach Gen Y about the new way forward they must learn in order to stay competitive and effective. This needs to change.

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Review

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization ReviewAuthor and customer service speaker Micah Solomon's keynote speech to the NCBS Retail Banking Conference at the Four Seasons in Las Vegas (8 minute excerpt): This Customer Service Keynote is an introduction to the principles inExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization's principles. (8 minute excerpt)
This keynote speech was filmed in front of an audience of bankers at the Four Seasons in Las Vegas in June 2011.
{More live speaking excerpts and info available at customerserviceguru DOT com}
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Overview"Filled with treasure and big ideas, this book will help you becomeexceptional." - SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization."Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.Honors received: * A Jack Covert Selection* CEO Refresher Top Ten Best Business Book of the Year * 800-CEO-READ Business Book of the Year Awards Shortlist winner* Philadelphia Bulletin "Must Read" business book* Book of the Month, Las Vegas Women's REALTOR® * DearReader.com Business Book Club Selection* Shanghai Daily Press #1 U.S. Business Book"If you want to deliver a superior client experience, then have everyemployee read this book. That's what we've done. This volume is simply that profound, that good." Jim S. Miller, President, Prime Performance

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Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results Review

Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results
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Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results ReviewOK... 15 Reviews total so far, 12 of them- all 5* on Jan 4, release day. Imagine the coincidence :).
And yes, I actually DO own the book. It is a decent book among a crowded shelf of business management self-help books. Not worth the 5* sweep though.Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results OverviewThree-time New York Times bestselling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset-their people. Change the Culture, Change the Game joins their classic book, The Oz Principle, and their recent bestseller, How Did That Happen?, to complete the most comprehensive series ever written on workplace accountability. Based on an earlier book, Journey to the Emerald City, this fully revised installment captures what the authors have learned while working with the hundreds of thousands of people on using organizational culture as a strategic advantage.

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Strategic Project Management Made Simple: Practical Tools for Leaders and Teams Review

Strategic Project Management Made Simple: Practical Tools for Leaders and Teams
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Strategic Project Management Made Simple: Practical Tools for Leaders and Teams ReviewTerry takes a novel look at project management and delivers a book that provides a comprehensive approach to applying the principles of project theory across many industries. The importance of addressing projects from a strategic perspective, something most organizations fail to consider, is clearly demonstrated. The author does an excellent job in detailing a proven approach to completing simple and complex projects, along with showing the importance of managing the strategic action cycle and people dynamics. The Logical Framework, Systems Thinking Theory, the Four Critical Questions, and the Cycle-Logical Approach are clearly described and laid out in a manner that executives, functional management, and project managers at all maturity levels can find immediately useful. Terry provides a very structured yet practical and flexible way to improve project portfolio management. If you follow the steps outlined in this text, your ability to align project activities with higher-level goals and objectives will increase substantially. A wealth of tips, tools, resources, and helpful case studies are given throughout the book. If you see the need for a more structured project management approach, one that will reflect the mission of your organization, department, or personal life, then this book needs to be one of your most often referenced resources.Strategic Project Management Made Simple: Practical Tools for Leaders and Teams OverviewWhen Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. The central premise of Strategic Project Management Made Simple is that most projects and strategies never get off the ground because of adhoc, haphazard, and obsolete methods used to turn their ideas into coherent and actionable plans. Strategic Project Management Made Simple is the first book to couple a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives. Strategic Project Management Made Simple builds a solid platform upon four critical questions that are vital for teams to intelligently answer in order to create their own strong, strategic foundation. These questions are:1. What are we trying to accomplish and why?2. How will we measure success?3. What other conditions must exist?4. How do we get there?This fresh approach begins with clearly understanding the what and why of a project - comprehending the bigger picture goals that are often given only lip service or cursory reviews. The second and third questions clarify success measures and identify the risky assumptions that can later cause pain if not spotted early. The how questions - what are the activities, budgets, and schedules - comes last in our four-question system. By contrast, most project approaches prematurely concentrate on the how without first adequately addressing the three other questions. These four questions guide readers into fleshing out a simple, yet sophisticated, mental workbench called "the Logical Framework" - a Systems Thinking paradigm that lays out one's own project strategy in an easily accessible, interactive 4x4 matrix. The inclusion of memorable features and concepts (four critical questions, LogFrame matrix, If-then thinking, and Implementation Equation) make this book unique.

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