Introduction to Service Engineering Review

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Introduction to Service Engineering ReviewMost of the texts, especially in books, treat Science Server and its impact in business and economy. This is explained since Science Server have its broadcast all over the world associated with the new business strategies. However, it is important not to forget that product dominant view is well associated with production including in its customized view. This is a book that gives an interesting view of Science Server, and stress the importance of design and the impact it has in "planet" (to use the term mentioned in the book).
It give the proper dimension of the implementation of techniques that are not completely known or formalized yet, but that have already a good theoretical nucleus.Introduction to Service Engineering Overview
Industrial Engineering

What you need to know to engineer the global service economy.
As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.
The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.
Readers explore such key aspects of service engineering as:

The role of service science in developing a smarter planet

Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services

Service design, including collaborative e-service systems and the new service development process

Service operations and management, including service call centers

Service quality, from design operations to customer relations

Web-based services and technology in the global e-organization

Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams

With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

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